Returns Policy

Returns Policy | Apartment B Collective

We understand that from time to time you may wish to return a product to us. We want you to love our stuff as much as we do, and if for any reason you’re not completely happy with an item please let us know and we will gladly replace it. We are a collective comprised of humans and… hey we’re not perfect. If we have made a mistake, or if you decided the size/fit just isn’t right, we will do everything to keep you happy and fix any errors we’ve made.

If the return item is not defective/improperly sized,  and is an item for which you have chosen a custom ink color that isn’t very popular**, we reserve the right to deny your return request. **if you’re feeling creative and would like to choose a custom ink color but are having trouble deciding, please feel free to CALL or TEXT 310-989-3610 and we will happily help you make an educated decision.

If needed, how do I Return & Exchange Items?

We will glady accept the return or exchange of unworn & unwashed items that are improperly sized, or defective items, within 14 days of receipt of  purchase. You’re responsible for the cost of return shipping but we will send you a replacement for no additional shipping charge.

Return/Exchange packages must be shipped pre-paid, preferably through an insured carrier  (e.g., FedEx, UPS, USPS Parcel Post).  Your card will be credited (less the initial shipping charges), and a return credit receipt will be issued.

Returned merchandise after 14 days of receipt of purchase will only be given store credit, less the $10.00 re-stocking fee.

To return or exchange an item, please follow these simple steps:

Contact Us at returns@aptbcollective.com to receive your Returns Authorization (RA) form.

Once you receive the RA form, fill out the required information and return it along with the product in its original packaging to the address below.

Include your RA#  in the following return shipping address:

Apartment B Collective (ATTN order RA #:xxxxxxxx)
1249 Franklin ST
Apt B
Santa Monica, CA 90404
 
For your security, please return your items with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Apartment B Collective is not responsible for items damaged or lost in transit. If you are returning an item because it was received damaged, defective or not the correct item purchased, Apartment B Collective will e-mail you a pre-paid return label.